Feedback Survey

We welcome your feedback, and your answers will be kept confidential.
Please take a few minutes to complete this survey on the timeliness and quality of service you receive from our practice. Thank you for your participation.

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A husky puppy with bright blue eyes lies on the grass, framed by wooden planks

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Feedback Survey Form

General Patient Information

How would you rate our concern for you and your pet’s privacy?
How often have you visited Victoria Veterinary Clinic within the past year?

Scheduling Your Appointment

Did you schedule an appointment by phone or did you drop in?
If you scheduled an appointment, did you have to wait longer than expected?
How easy was it to make an appointment by telephone?
How easy was it to make an appointment online?
Was the person who scheduled your appointment courteous and helpful?

Day of Your Appointment

How would you rate the courtesy of the staff at the reception desk?
How long did you wait in the reception area beyond your scheduled appointment time?
How long did you wait in the exam room before the veterinarian appeared?
Did the support staff member clearly identify themselves and their qualifications?
How would you rate the competence of the technician/assistant who helped you?
How would you characterize the concern that the technician/assistant showed?
Did the technician/assistant respond to your requests within a reasonable period?
How would you rate the professionalism and competence of the technician/assistant?

The Doctor

Were you able to see the veterinarian of your choice?
Did you feel that your veterinarian spent an adequate amount of time with you?
How would you describe the demeanour of your veterinarian?
How would you rate the competence of your veterinarian?
Did you feel that your veterinarian’s examination was thorough?
How do you feel about the clarity of the veterinarian’s explanation of your pet’s condition and treatment options?
How well did your veterinarian include you in healthcare decisions?
Were your questions answered to your satisfaction?
Would you recommend this facility and its staff to your family and friends?

Additional Feedback

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