Feedback Survey

We welcome your feedback, and your answers will be kept confidential.
Please take a few minutes to complete this survey on the timeliness and quality of service you receive from our practice. Thank you for your participation.

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Feedback Survey Form

General Patient Information

How would you rate our concern for you and your pet’s privacy?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

How often have you visited Victoria Veterinary Clinic within the past year?

First Visit
2–5 Visits
6 or More Visits

Scheduling Your Appointment

Did you schedule an appointment by phone or did you drop in?

Scheduled by Phone
Scheduled Online
Drop In

If you scheduled an appointment, did you have to wait longer than expected?

How easy was it to make an appointment by telephone?

Very Easy
Easy
Difficult
Very Difficult
N/A

How easy was it to make an appointment online?

Very Easy
Easy
Difficult
Very Difficult
N/A

Was the person who scheduled your appointment courteous and helpful?

Very Courteous
Courteous
Indifferent
Rude
N/A

Day of Your Appointment

How would you rate the courtesy of the staff at the reception desk?

Very Courteous
Courteous
Indifferent
Rude
N/A

How long did you wait in the reception area beyond your scheduled appointment time?

0–5 Minutes
6–20 Minutes
21–40 Minutes
More than 40 Minutes

How long did you wait in the exam room before the veterinarian appeared?

0–5 Minutes
6–20 Minutes
21–40 Minutes
More than 40 Minutes

Did the support staff member clearly identify themselves and their qualifications?

How would you rate the competence of the technician/assistant who helped you?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

How would you characterize the concern that the technician/assistant showed?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

Did the technician/assistant respond to your requests within a reasonable period?

How would you rate the professionalism and competence of the technician/assistant?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

The Doctor

Were you able to see the veterinarian of your choice?

appointment our How

Did you feel that your veterinarian spent an adequate amount of time with you?

How would you describe the demeanour of your veterinarian?

Attentive
Concerned
Distracted
Rushed
Inconsiderate

How would you rate the competence of your veterinarian?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

Did you feel that your veterinarian’s examination was thorough?

How do you feel about the clarity of the veterinarian’s explanation of your pet’s condition and treatment options?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

How well did your veterinarian include you in healthcare decisions?

Outstanding
Good
Adequate
Needs improvement
Poor
N/A

Were your questions answered to your satisfaction?

Would you recommend this facility and its staff to your family and friends?

Additional Feedback

Please list any areas in which our service could be improved...

Please share any additional comments...

Submission Confirmation *

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Request an Appointment Today

Victoria Veterinary Clinic offers full-service veterinary care for dogs and cats in Regina, SK, as well as nearby areas like White City, Pilot Butte, Lumsden, Emerald Park, and East Regina. As a Fear Free Certified clinic, we focus on reducing stress while providing expert care in wellness, surgery, diagnostics, dentistry, and cat boarding. Ready to get started? Request an appointment below.

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Have a Question?

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Location

Victoria Veterinary Clinic
628 Victoria Ave
Regina, Saskatchewan S4N 0R1

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Contact

Phone: (306) 522-8802
Email: vvetclinic@gmail.com

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Hours

Monday – Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Statutory Holidays: Closed

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